PRIVACY POLICY
Hedonistria d.o.o. & EasyStay Application
Last updated: June 2026
This Privacy Policy applies to:
- Hedonistria Apartments
- EasyStay mobile application
- EasyStay Digital Guest Guide & Self Check-in platform
- all related guest communication and digital services provided by Hedonistria d.o.o.
ENGLISH VERSION
1. Company Information
Controller of personal data:
Hedonistria d.o.o.
Vodnjanska ulica 22
52210 Rovinj, Croatia
OIB: 71552486426
Email: info@hedonistria.hr
Phone: +385 91 921 6831
2. What Data We Collect
We may collect the following personal data:
- name and surname
- email address
- phone number
- reservation details
- check-in information
- guest communication
- device and browser information
- IP address
- analytics and usage data
- WhatsApp communication data
- technical app diagnostics
We do not intentionally collect:
- GPS location data
- payment card information
- uploaded identity documents within the app
3. How We Use Your Data
Your data may be used for:
- accommodation management
- guest communication
- self check-in functionality
- reservation management
- legal obligations (including tourist registration)
- customer support
- improving app functionality
- analytics and performance monitoring
- security and fraud prevention
4. Legal Basis for Processing
We process personal data based on:
- contractual necessity
- legal obligations
- legitimate business interests
- user consent where required
5. Third-Party Services
We may share limited data with trusted third-party providers including:
- Google Analytics
- Firebase
- Rentlio
- hosting and cloud infrastructure providers
These providers process data in accordance with their own privacy policies and GDPR obligations.
6. Data Retention
We retain personal data only for as long as necessary:
- to provide services
- comply with legal obligations
- resolve disputes
- enforce agreements
Tourist registration data may be retained according to Croatian legal requirements.
7. Your Rights
Under GDPR, users have the right to:
- access personal data
- request correction
- request deletion
- restrict processing
- object to processing
- request data portability
- withdraw consent
Requests can be sent to:
info@hedonistria.hr
8. Security
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, or disclosure.
9. Cookies & Analytics
Our website and application may use cookies and similar technologies for:
- analytics
- functionality
- performance monitoring
- improving user experience
Users may disable cookies through browser settings.
10. Children’s Privacy
Our services are not directed toward children under the age of 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on Hedonistria Apartments.
TERMS OF SERVICE
1. Acceptance of Terms
By using EasyStay or the Hedonistria website, users agree to these Terms of Service.
2. Services
EasyStay provides:
- digital guest guides
- self check-in information
- accommodation instructions
- local recommendations
- communication tools
- reservation-related information
3. User Responsibilities
Users agree:
- not to misuse the application
- not to attempt unauthorized access
- to provide accurate information
- to comply with applicable laws
4. Availability
We strive to keep services available but do not guarantee uninterrupted operation.
5. External Links
The application may contain links to third-party websites and services. We are not responsible for their content or privacy practices.
6. Limitation of Liability
Hedonistria d.o.o. shall not be liable for indirect damages, technical interruptions, or third-party service failures.
7. Governing Law
These Terms are governed by the laws of the Republic of Croatia.
COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your device to improve website functionality and analytics.
Types of Cookies We Use
- essential cookies
- analytics cookies
- performance cookies
Managing Cookies
Users may disable cookies through browser settings.
HRVATSKA VERZIJA
PRAVILA PRIVATNOSTI
1. Voditelj obrade podataka
Hedonistria d.o.o.
Vodnjanska ulica 22
52210 Rovinj
OIB: 71552486426
Email: info@hedonistria.hr
Telefon: +385 91 921 6831
2. Koje podatke prikupljamo
Možemo prikupljati:
- ime i prezime
- email adresu
- broj telefona
- podatke rezervacije
- podatke za prijavu gostiju
- komunikaciju s gostima
- IP adresu
- tehničke podatke uređaja
- analitičke podatke korištenja aplikacije
Ne prikupljamo:
- GPS lokaciju korisnika
- podatke kreditnih kartica
- dokumente putem aplikacije
3. Svrha obrade podataka
Podaci se koriste za:
- upravljanje smještajem
- komunikaciju s gostima
- digitalni self check-in
- zakonske obveze
- prijavu gostiju
- korisničku podršku
- poboljšanje aplikacije
- sigurnost sustava
4. Pravna osnova
Podaci se obrađuju temeljem:
- izvršenja ugovora
- zakonskih obveza
- legitimnog interesa
- privole korisnika kada je potrebna
5. Treće strane
Podaci mogu biti dijeljeni s:
- Google Analytics
- Firebase
- Rentlio
6. Prava korisnika
Korisnik ima pravo:
- zatražiti pristup podacima
- ispravak podataka
- brisanje podataka
- ograničenje obrade
- prijenos podataka
- povlačenje privole
Zahtjevi:
info@hedonistria.hr
7. Kolačići
Web stranica i aplikacija koriste kolačiće radi:
- funkcionalnosti
- analitike
- poboljšanja korisničkog iskustva
8. Izmjene pravila
Pravila privatnosti mogu se povremeno ažurirati i objavljuju se na Hedonistria Apartments.
UVJETI KORIŠTENJA
Korištenjem EasyStay aplikacije korisnik prihvaća ove uvjete korištenja.
EasyStay omogućuje:
- digitalni vodič za goste
- self check-in
- informacije o smještaju
- lokalne preporuke
- komunikaciju s domaćinom
Korisnik se obvezuje:
- koristiti aplikaciju zakonito
- ne pokušavati neovlašten pristup
- unositi točne podatke
Hedonistria d.o.o. ne odgovara za:
- privremenu nedostupnost sustava
- vanjske servise
- tehničke poteškoće trećih strana
Na ove uvjete primjenjuje se pravo Republike Hrvatske.
